Shipping policy

At Luxury Grills Direct, we are committed to delivering your products safely, efficiently, and in excellent condition. Please review our shipping policy below for full details.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Custom, built-to-order, or specialty items may require additional processing time. Estimated lead times will be noted on the product page.
  • Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

  • We offer standard freight and parcel shipping depending on the size and weight of the item.
  • Estimated delivery times:
    • Small/Medium Items (Parcel Shipping): 3–7 business days
    • Large Items (Freight Shipping): 7–14 business days
  • Delivery times may vary depending on location, carrier delays, and product availability.

Freight Deliveries (Large Grills & Equipment)

  • Large items such as grills are shipped via freight carriers.
  • Freight deliveries are typically curbside only, meaning the item will be delivered to the end of your driveway or nearest accessible location.
  • You may be contacted by the carrier to schedule a delivery appointment.
  • Signature may be required upon delivery.

Shipping Costs

  • Shipping rates are calculated at checkout based on product size, weight, and delivery location.
  • Some items may qualify for free shipping, which will be clearly indicated on the product page.

Order Tracking

  • Once your order ships, you will receive a tracking number via email.
  • Please allow up to 24 hours for tracking information to update.

Damaged or Lost Shipments

  • Please inspect your order upon delivery.
  • If your item arrives damaged:
    • Note the damage on the delivery receipt (for freight shipments).
    • Contact us within 48 hours of delivery with photos of the damage.
  • For lost shipments, please reach out to our support team so we can initiate a carrier investigation.

Shipping Restrictions

  • We currently ship within the continental United States only.
  • We do not ship to:
    • Alaska or Hawaii
    • P.O. Boxes
    • APO/FPO addresses

Delays

  • While we strive to meet all delivery estimates, delays may occur due to:
    • Weather conditions
    • Carrier issues
    • High demand or supply chain disruptions
  • We appreciate your patience and will keep you informed of any significant delays.

Contact Us

If you have any questions about your order or shipping details, please contact our customer support team at:

Email: support@luxurygrillsdirect.com
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)

Luxury Grills Direct reserves the right to update or modify this shipping policy at any time without prior notice.